Refund policy

At Lorith France, we take pride in delivering exquisite perfumes and ensuring your satisfaction. To maintain the integrity of our products, we have outlined the following return, exchange, and refund policy:

Eligibility for Returns and Replacements

1. First-Time Orders Only: Returns are applicable exclusively to first-time purchases of 100ml, 30ml Gift Sets, or 20ml Gift Sets. Only one unit per customer is eligible for return, and the request must be initiated within 7 days of delivery.

2. Replacement Options: Customers opting for a replacement may choose from 100ml, 30ml Gift Sets, or 20ml Gift Sets of any other fragrance within our collection. No other SKUs will qualify for replacement.

3. Usage Limit: Refunds or replacements will not be granted if the product has been used beyond 10 sprays or 2ml (whichever is less) for all eligible SKUs.

Non-Eligibility for Refunds and Exchanges

1. Consecutive Orders: Refunds are not available for consecutive orders. However, exchanges are permitted for products of equivalent value for the first two consecutive orders only. Subsequent orders will not qualify for exchange.

2. International Orders: Orders placed from outside India are ineligible for return, replacement, or refund.

3. Cancellation of Prepaid Orders: Prepaid orders cannot be canceled or modified once dispatched. In the event of cancellation prior to dispatch, any payment gateway fees and incurred shipping costs will be deducted from the total refund.

Shipping and Packaging Guidelines

1. Shipping Costs: Lorith France covers shipping costs for returns and exchanges on eligible 100ml, 30ml Gift Sets, and 20ml Gift Sets within India.

2. Packaging Requirements: Returns will only be approved if the product packaging, including the outer shipping carton, is intact. Damaged or discarded packaging will render the product ineligible for return, and the product will be shipped back at the customer’s expense.

Quality Check and Abuse of Policy

1. Quality Check Process: Returned items must pass a quality inspection upon arrival at our warehouse. Refunds for approved returns will be processed within 24 hours of passing the quality check.

2. Policy Misuse: Customers found abusing the return or replacement policy will forfeit future eligibility for returns, replacements, or refunds. Lorith France reserves the right to deny such requests at its sole discretion.

Special Conditions for Damaged or Tampered Products

1. Unboxing Video Requirement: To claim a return or exchange for damaged or tampered products, customers must provide an unboxing video clearly showing the issue. Without this video, requests will not be entertained.

2. Reporting Timeline: Damaged or tampered products must be reported within 24 hours of receipt, along with supporting images and videos, for prompt resolution.

Additional Information

• Refunds for Website Orders Only: This policy applies solely to purchases made through the official Lorith France website. Orders from third-party platforms are not eligible for returns, replacements, or refunds.

• Final Decision: Lorith France reserves the right to make the final decision regarding the acceptance or denial of any return, replacement, or refund request.

At Lorith France, our mission is to ensure your satisfaction with every purchase. We thank you for understanding and adhering to our policy as we continue to bring you long-lasting fragrances crafted with precision and care.